Safety checklist

Before you hand over your pet

Cooky connects pet parents and hosts. It doesn’t check IDs or homes, so these eight checks are yours. Every host page and chat in the app links here. Tick each one off as you go.

At the home Meet the host at their home Before the stay, not on drop-off day. See where your pet will sleep, eat and play Clean, shaded and away from anything that could hurt them. Check balcony grills, gates and windows Look for gaps a small pet could slip through.

About the host See the host’s government ID in person Check the name matches their Cooky profile. Ask about other pets and children at home And how they’ll keep everyone safe together.

Agree before you go Share vaccination records and care notes Food, medicines, allergies and habits. Agree daily photo updates and the nearest vet Save the vet’s number before you leave. Agree the price and how you’ll pay You pay the host directly. Cooky never takes stay money.

Report and block

Every profile, home and chat has Report and Block. Reports are private: the person won’t see who sent one. A person on our team reads every report, and we can hide listings and remove accounts. You can report a host for:

Photos or listing don’t match the home
The home isn’t safe for pets
Asked for an advance or extra money
Rude, threatening or inappropriate
My pet was hurt or neglected
Something else

In an emergency, call your local emergency number

If you, your pet or anyone else is in danger, call the emergency number where you are (112 in India and across Europe, 911 in the US and Canada, 999 in the UK) before anything else. For a sick or injured pet, go to the nearest vet. Agree which vet with the host before the stay and save the number.

Then tell us through Report in the app, so we can act on the account.

01 Our part

Clear about what we do

Cooky connects people and confirms only the Google or Apple account someone signs in with. Nobody on Cooky carries a badge that says they’ve been checked.

Cooky does

Confirms which Google or Apple account each person signs in with
Looks at every home photo before it counts towards the five a home needs
Removes location details from photo files, and hides a host’s exact address until they accept
Shows reviews only from stays both sides confirmed
Reads every report, and can hide listings, remove accounts and work with the police when the law requires

Cooky doesn’t

Check IDs, homes, backgrounds or police records
Visit or inspect homes
Insure pets, hosts or homes, or take part in the stay
Take, hold or process money for stays

For hosts

Checks go both ways

Meet the pet and their parent at your home before you agree a stay.
See the vaccination certificates, and ask about bites, fears, medicines and food.
Keep the pet parent’s number and the agreed vet’s number where you can find them.
Decline anything that doesn’t feel right, and report anyone who makes you uneasy.

Hosting with Cooky

Get the app

Coming soon, on Android first

Cooky is coming to Google Play soon, and the iPhone app follows. Pet parents and hosts use the same app, and one account can be both.

Coming soon to Google Play

Android first. iPhone later.